Troubleshooting your Learner's issues is easy when you can see what they can see! Tortal offers and easy way to step into a Learners account to test or troubleshoot. 

Using the Edit a User Wizard, an Administrator can "step into" any User's account. 
This process utilizes an SSO switch to logout the Admin, and login as a user.  

How to Login as A User

Locate the Edit a User Wizard.

1. Admin >> Users >> Edit an Existing User 
   
   
   
   
2. Select your target user; Click Next
   
   
   
   
3. Click the "Login As User" Button
   
   
   

This will Log you in as that User, where you will be a ble to see and interact with the LMS on their behalf.

***IMPORTANT

All Actions take while logged in as a User are LIVE, and will be reflected in Reporting.

This includes:

• Enrollments Actions
• Course / Lesson Progress
• User Information / Password Changes
• Emails Sent

Tortal is not responsible for mismanaged Account information performed while Using this Tool.