Frequently Asked Questions
These articles cover the most common asked questions regarding Tortal's Online Learning Center.
Initial Setup and Best Practices
- LMS Best Practices
- Allow Pop-ups for Google Chrome
- How to clear your browser cache in Google Chrome
- Allow Pop-ups for Internet Explorer
- How to Update Internet Explorer
- How to Update Web Browsers
Common Questions and Tasks
- Browser Autoplay Policies
- How do I find and log into my LMS?
- Enrolling into a Course
- What is a SSL certificate, and do I need one?
- How do I view my certificates?
- How do I view my transcripts?
Troubleshooting
- I'm receiving a Single Sign On (SSO) Error Message
- Troubleshooting Login Problems
- My lesson is stuck or has frozen.
- I've completed a course, but now see the course under my current enrollments.
- I completed a lesson, but it did not register as complete.
- I paid for a course, but don't see it listed under my enrollments.