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  1. Tortal Support Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

These articles cover the most common asked questions regarding Tortal's Online Learning Center.

Initial Setup and Best Practices

  • LMS Best Practices
  • Allow Pop-ups for Google Chrome
  • How to Clear your Browser Cache
  • Allow Pop-ups for Internet Explorer
  • How to Update Internet Explorer
  • How to Update Web Browsers
See all 10 articles

Common Questions and Tasks

  • Browser Autoplay Policies
  • How do I find and log into my LMS?
  • Enrolling into a Course
  • What is a SSL certificate, and do I need one?
  • How do I view my certificates?
  • How do I view my transcripts?
See all 12 articles

Troubleshooting

  • I'm receiving a Single Sign On (SSO) Error Message
  • Troubleshooting Login Problems
  • Flash and Courseware Issues
  • My lesson is stuck or has frozen.
  • I've completed a course, but now see the course under my current enrollments.
  • I paid for a course, but don't see it listed under my enrollments.
See all 10 articles
Tortal Support Help Center
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