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  1. Tortal Support Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

These articles cover the most common asked questions regarding Tortal's Online Learning Center.

Initial Setup and Best Practices

  • LMS Best Practices
  • How do I download and or update Flash?
  • Allow Pop-ups for Google Chrome
  • How to clear your browser cache in Google Chrome
  • Allow Pop-ups for Internet Explorer
  • Internet Explorer Flash Settings
See all 12 articles

Common Questions and Tasks

  • Browser Autoplay Policies
  • How do I find and log into my LMS?
  • Enrolling into a Course
  • What is a SSL certificate, and do I need one?
  • How do I view my certificates?
  • How do I view my transcripts?
See all 13 articles

Troubleshooting

  • I'm receiving a Single Sign On (SSO) Error Message
  • Troubleshooting Login Problems
  • I launch the lesson, but can't see any visuals.
  • My lesson is stuck or has frozen.
  • I've completed a course, but now see the course under my current enrollments.
  • I completed a lesson, but it did not register as complete.
See all 10 articles
Tortal Support Help Center